Voice Surveys#
Planned feature. Voice Surveys are on the product roadmap and not yet available. The content below describes the intended behavior; details may change before release.
Voice Surveys in Novaza Live allow you to conduct automated outbound call campaigns that guide recipients through a structured series of questions and record their spoken or keypad (DTMF) responses. This is ideal for post-service satisfaction measurement, market research, appointment confirmations, and broadcast notifications.
Survey Structure#
A voice survey is composed of:
- Introduction — a brief greeting explaining who is calling and the purpose of the call
- Questions — an ordered list of questions, each with a defined response type
- Closing — a thank-you message played after all questions are completed or if the recipient opts out
Response Types#
| Type | How It Works |
|---|---|
| Keypad (DTMF) | Recipient presses a number key (e.g., “Press 1 for Satisfied, 2 for Neutral, 3 for Unsatisfied”) |
| Open Voice | Recipient speaks a free-form answer, which is transcribed and saved |
| Yes/No | Recipient presses 1 for Yes or 2 for No |
| Rating Scale | Recipient presses a digit from 1–5 or 1–10 |
Creating a Survey#
- Go to Live → Surveys → New Survey.
- Enter a Survey Name and select the response Language.
- Record or type the Introduction message.
- Add questions one by one, selecting the response type for each.
- Record or type the Closing message.
- Click Save to store the survey definition for reuse across multiple campaigns.
Launching a Survey Campaign#
A survey campaign dials a list of phone numbers and plays the survey to each recipient. To launch:
- Go to Live → Surveys → New Campaign.
- Select the Survey to use.
- Upload a Contact List (CSV with phone numbers and optional name/reference fields) or link to a Novaza Office module query.
- Set the Calling Schedule — date, time window, timezone, and maximum daily call attempts per contact.
- Configure Retry Rules — how many times to retry unanswered calls and how long to wait between retries.
- Click Launch.
Response Data#
Survey responses are stored per contact and viewable in the Survey Results panel. For each completed call you can see:
- Contact’s phone number and name
- Each question and the recorded response
- Transcript (for open voice responses)
- Call duration and completion status (completed, partial, no answer, opted out)
Results can be exported as CSV or visualized as a report in Novaza Office using the API channel integration.
Consent and Compliance#
Always ensure you have the appropriate legal basis to call recipients in your jurisdiction before launching a survey campaign. Novaza Live includes a configurable opt-out option — if a recipient presses 9 (or a key of your choice) at any point during the call, they are added to a suppression list and will not be called again by any campaign in your workspace.